Self-Scheduling Boosts Access and Reduces Staff Burden

How ProHealth Physicians drove high patient volume

ProHealth Physicians, part of Optum, is Connecticut’s leading community-based medical provider. Facing low patient volumes and staff shortages after COVID-19, it partnered with Optum to improve patient engagement.

Optum® Patient Access and Engagement provided online self-scheduling for new and existing ProHealth patients. By transforming the digital experience, ProHealth drove more than 5 new patients per provider per month while improving administrative efficiency for staff.

Read this case study to:

Learn how Patient Access and Engagement improves access to ProHealth providers online, driving more bookings from new patients
Understand how care delivery organizations can use patient engagement strategies to attract new business and rebound revenue
See how online scheduling helps patients set their preferences and uses artificial intelligence (AI) to match them with the right provider

Complete the form to download case study

Work Email:

First name Last name {{ ends('emailAddress', '.gov') ? "Agency / Organization name" : "Organization name"}} Job title Country

Organization Type:

Specify other organization type:

Job Level

Specify other Job Level:

Job Function

Specify other Job Function:

Job Role

Specify other Job Role:

When you're ready to talk to an expert, contact us.

For information on the Change Healthcare cyber response:

For Providers - Get information on temporary funding assistance:

Self-scheduling boosts access and reduces staff burden

Complete the form to download case study